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a robot typing on laptop, conversing with customers

How Chatbots Can Provide a Positive Customer Experience

The lifeline of any business, particularly e-commerce, is customer service. It is of utmost importance that companies can respond right away to their customers’ questions and concerns, and this can be tricky especially if they have limited manpower or they do not operate on a round-the-clock basis. Many digital marketers keep emphasizing the importance of …

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Doctor using a tablet

Top IT Technologies Changing Health Administration

Care management encompasses activities designed to improve the care of patients and reduce their need for medical services. This is achieved by helping them, and health care workers efficiently manage various medical conditions. However, healthcare organizations in risk-based contracts and those in fee-for-service environments are barely meeting their set targets for care management. This is …

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electrician testing circuits

Uses and Differences of Electromechanical and Solid State Relays

Relays are switching elements that open or close circuits electronically. They control the operation of a circuit by manipulating contacts in an electrical circuit. When relay contacts are given an electrical current, the contacts will experience a change of state. Relays are commonly used components for cooking equipment, heating elements, starting coils, circuit boards, and …

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Businessman preparing financial report

Types of IT Financial Tools Essential for Businesses

For most business owners, their accountants or the finance department primarily control the economic aspects of their companies. Most of their financial issues are manually handled with only their calculations being computed. Without a fully computerized financial solution, you will quickly realize that you can’t easily keep track of your company’s finances and will make …

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